Operations Specialist

Pleasant Grove, UT
Full Time
Entry Level

Operations Specialist

 

Join Us at Pura—Reimagining Fragrance for the Future

At Pura, we believe life is better when it smells good. Fragrance has the unique power to transform spaces, elevate moods, and create lasting memories. But we know it can do even more. That’s why we’re pioneering the future of fragrance, combining cutting-edge smart home technology with premium, clean scents to create personalized, meaningful experiences in every home.

We’re not just a fragrance company—we’re on a mission to change the way people experience scent. At Pura, we are redefining fragrance as a critical element of design, on par with color, texture, sound, lighting, and furniture. We call this Scent Design—transforming scent from an afterthought into an intentional, skillful component of every space. By blending artistry and science, Pura allows users to design their own “scentscapes” that enhance daily life and craft environments that feel as good as they smell.

Why Join Pura?

Our journey began with two innovators, Richie Stapler and Bruno Lima, and their shared vision of revolutionizing how we experience fragrance. Since then, Pura has grown into a company that sells a fragrance every 3.7 seconds, partnering with iconic brands like Curio, Anthropologie, and Disney. We’ve been recognized as the Fastest Growing Company in Utah, and we are passionate about making scent a core part of life’s most memorable moments.

Your Role at Pura:

The Operations Specialist will be working with customers via email, chat and occasionally phone calls. They will identify and assess customers’ and retail partners’ needs to achieve satisfaction and provide accurate, valid and complete information for highly escalated and/or sensitive customer situations, including but not limited to chargebacks, disputes, and BBB complaints. This person will help to create policies and processes meant to track or limit abuse of discount codes and work to proactively identify and prevent fraudulent activity within Pura’s e-commerce platform. 

This role also supports the organization by handling retailer disputes tied to operations to ensure that our retail partners have a best-in-class experience with Pura.  The Operations specialist will work with retailers to  offer them support and troubleshooting in a timely manner. They will provide oversight into unauthorized reseller mitigation and notification. They will work closely with account managers and stay informed on escalations and/or bad reseller behavior. 

You will help us inspire a belief in the power of fragrance to craft and elevate memorable moments for our Owners. This is your chance to make an impact in a high-growth company that’s redefining the way people experience scent.

What You’ll Own:

  • Support retailer dispute resolution to ensure a top-tier experience with Pura
  • Provide troubleshooting and timely assistance to retail partners
  • Manage unauthorized reseller mitigation and notifications
  • Work closely with account managers on escalations and reseller issues
  • Enhance Chat-bot flows, updates operational reports, and drives efficiency
  • Conducts data analysis and proactive issue resolution for Customer Care operations

*In-office role at Pleasant Grove, UT headquarters

Qualifications:

  • Demonstrated success in a previous support role, preferably in a small to medium sized contact center environment
  • Experience with computer database systems/software
  • Ability to multitask, prioritize, and manage time effectively
  • Ability to handle highly escalated and/or sensitive customer situations
  • Excellent communication and presentation skills
  • Demonstrated proficiency in Google Suite
  • Analytical thinker, with excellent written and verbal communication
  • Previous experience creating policy and/or process documentation
  • Detail oriented with strong organizational skills

Pura’s Story

We’re passionate about creating spaces that inspire, elevate, and transform everyday life. We believe scent is more than just a pleasant background—it’s an integral part of Scent Design, transforming homes into meaningful, personalized spaces. Our smart home fragrance diffusers allow users to design their own scent experiences with premium, clean fragrances.

After 10 years of innovation, we’ve been recognized by Inc. and Utah Business as one of the best places to work, and we continue to push the boundaries of technology and fragrance. Join us in our pursuit of reimagining what’s possible with scent design.

Pura’s Culture

Our culture is built on a foundation of innovation, collaboration, inclusivity, and being good humans. We believe in fostering an environment where creativity thrives, empowering each team member to contribute their unique perspectives and skills. Our commitment to sustainability and integrity drives our decisions, ensuring that we not only create exceptional products but also contribute positively to our community and the planet. We celebrate diversity and prioritize open communication, cultivating a supportive atmosphere where everyone feels valued and inspired to push boundaries. Together, we’re not just building a brand—we’re creating a movement that redefines the role of fragrance in our lives.

Join the Pura Team!

We’re looking for individuals who believe in the power of fragrance and technology to transform lives. If you’re ready to be part of a dynamic, fast-growing company at the forefront of an exciting industry, we’d love to hear from you.

 

Pura provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

 

*All candidates are subject to a background check. 

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