Customer Care Sr. Manager
Customer Care Sr. Manager
Are you a great “people person”? Do you enjoy interacting and helping others? We are looking to add a dynamic employee as a Sr. Customer Care Manager at Pura. The right candidate would describe themselves as someone who exudes positivity and has excellent communication and leadership skills. This person will become a tremendous ambassador for our company, and will assist our customers in creating a long-term, genuine relationship with us.
A Day in the Life of a Customer Care Sr. Manager
You will be responsible for creating a productive and motivating work environment for Pura Customer Care team members. Manage a team of Customer Care professionals, including Team Leads and/or Customer Care Managers as direct reports. You will communicate the mission and vision of the Customer Care team, aligning the team and driving strategy. You will assist in daily, weekly, and monthly report generation. You will empower the team and team leads with creating and owning their development plans and providing them tools, education, and resources. You will use multiple systems to organize, follow up, and keep data up to date. You will enjoy being a problem-solver and finding ways to improve efficiency. You will communicate with confidence and humility and be willing to assist without complete accuracy and zero arrogance.
Qualifications
- Bachelor’s Degree or 5+ years in Customer Care leadership type role
- Experience with computer database systems/software (KCRM and Talkdesk would be ideal!)
- Experience managing multiple contact center channels
- Solid track record of developing and training teams
- Excellent communication skills, including excellent reading and writing skills
- Ability to handle escalated situations and troubleshoot customer concerns
- Genuine personality, confident in self and in customer service skills
- Willing to learn
- Positive and professional demeanor
We know each candidate may not meet all the listed requirements, but please apply anyway!
*All Pura’s Story
Pura—a company that married smart-home technology and fragrance diffusers, all controlled by the Pura app. At Pura, our mission is to create a luxury fragrance experience in each home that can change moods and brighten days. We are partnering with the leading premium fragrance brands, celebrities and lifestyle brands in the industry to bring customers’ favorite scents to their home with the touch of a button. And that’s just the beginning.
Pura started in 2014 and raised a seed round of 4.4M in February of 2020. Pura thrives on hiring or creating the best talent, known as a young and hungry brand that is rapidly becoming a household name around the world.
Check out our Founder’s story and find out more about our perks and benefits offerings on our website. Explore the latest amazing fragrance launches on Instagram @pura.
Join the Pura Team!
candidates are subject to a background check.